Customer Testimonials

The friendly, knowledgeable team at Blackstone Cadillac makes every visit easy and comfortable. Their helpful approach and consistent service keep me coming back whenever I need a Cadillac dealership near me.

I really liked how friendly and professional the team at Blackstone Cadillac was. They offered a great selection and made the experience simple and comfortable. A great Cadillac dealership near me.

One of the best car buying experiences I've ever had! Guy got me a killer rate, Josh went above and beyond with everything and Leo has the customers best interest at heart. A solid crew for sure! Beyond glad to have brought from these guys. A special dealership for sure.

I want to give Kudos to Valentino & Stephen Ash for exceptional customer service. Stephen accepted my personal calls days after purchasing my vehicle to answer my questions. Valentino serviced my vehicle several weeks after my "As Is" purchase free of charge. I highly recommend purchasing and servicing vehicles at Blackstone Cadillac.

I really appreciated how knowledgeable and clear the team at Blackstone Cadillac was. They explained everything in plain English, answered my questions, and made the experience feel straightforward with no runaround.

Great service and excellent experience

I really appreciated how professional, friendly, knowledgeable, and haggle free the team at Blackstone Cadillac was. They handled everything smoothly without any pressure or need for micromanaging. A great experience for anyone searching for a Cadillac dealership near me. A special thank you Maritza, Guy, and Danny for the pleasant experience.

The Friendly team here totally refused to let a bad attitude into our lobby, which I respect. They worked their magic until the whole visit became such a delight it actually hurt to leave, and the vibe was just too chill to complain about. Blackstone Cadillac has basically become my therapy destination.

We had such a fantastic experience thanks to Maritza! She was incredibly warm, professional, and completely respected our time. She made our visit as quick and seamless as possible without missing a single detail. Highly recommend asking for her!

Maritza was great to work with, she made the whole process super straightforward and simple. Really appreciate it!

This place is Helpless! Spoke to Ruben and Arthur basically turned me away as a customer due to they are so behind on work my 2021 Cadillac CT4 has given me problems since day one I purchased it! Very disappointing with service they have provided me ! I have so much records that this car they sold me is nothing but problems I will never recommend this dealership! Horrible service if I could give them zero stars I would!

I have used Blackstone Cadillac more than once and they are consistently great. The staff is knowledgeable and friendly, making the entire process professional and haggle free. I was impressed by the wide selection of vehicles they have available for customers to choose from. Thanks Danny habibi Carlos

Had a great experience at Blackstone Cadillac recently. Martha and Danny were very helpful ! Quick and easy process would totally recommend!

Good deal

Maritza from Blackstone Cadillac was patient with my husband and I gave us an awesome experience that we would only come back because of her professionalism in her job thank you Maritza for being so professional with us we would definitely come back again and tell families to ask for her have a blessed day

I can’t say enough good things about my experience with Blackstone Cadillac, especially Art, the General Manager, and Louie, the Service Manager. Art went out of his way to make sure my service experience was seamless from start to finish. It’s not often you see a GM personally take the time to make sure a customer is taken care of, and that level of involvement and customer service really stood out to me. Louie has overly impressed me. He has been responsive, accommodating, and genuinely concerned with making sure everything is handled correctly. He has gone above and ... Read More

Full review text opened.

Google - Aug 14, 2026

I can’t say enough good things about my experience with Blackstone Cadillac, especially Art, the General Manager, and Louie, the Service Manager. Art went out of his way to make sure my service experience was seamless from start to finish. It’s not often you see a GM personally take the time to make sure a customer is taken care of, and that level of involvement and customer service really stood out to me. Louie has overly impressed me. He has been responsive, accommodating, and genuinely concerned with making sure everything is handled correctly. He has gone above and beyond more than once, and his communication and willingness to help have completely changed my impression of the service experience. Things don’t always go perfectly when a vehicle needs service—the difference is how people respond when something needs to be addressed. Art and Louie have both shown me what excellent customer service and leadership look like. Thank you both for going the extra mile. This is the type of service that builds customer loyalty for life and makes me feel confident continuing my relationship with Cadillac. Five stars and absolutely deserved.

Great customer service, amazing staff, very helpful

From the moment I arrived until checkout, everything was seamless. The staff were extremely knowledgeable and answered all my questions about the new Cadillac cars and the certified used Cadillac inventory. The selection was impressive, especially the range of Cadillac CT4 and Cadillac Escalade models. I appreciated the professional and friendly atmosphere, and the fact that there was no haggling involved made the process stress free. I left feeling confident in my purchase and will definitely return for service at the Cadillac service center.

I visited Blackstone Cadillac and was impressed by the knowledgeable, friendly staff and the wide selection of new Cadillac cars. The whole process was professional and completely haggle free – exactly what you expect from a great Cadillac dealership near me. Would definitely come back again.

Danny did great on our sale for our used Cadillac CT4. Good experience.

I don’t typically leave reviews, but the service I have gotten from these guys was absolutely amazing. Five stars all the way around I dealt mostly with Danny and Habibi, They’re pretty cool guys easy to talk to. I would recommend buying from them every single time.

5/5 stars – each star for customer care, product quality, atmosphere, speed, and value. I visited Blackstone Cadillac and was blown away by the knowledgeable staff, the great selection of new Cadillac cars, and the completely haggle free experience. Everyone was professional and friendly, making it a pleasant visit to a Cadillac dealership near me. I’ll definitely return for future needs.

I recently visited Blackstone Cadillac and was blown away by the knowledgeable staff, the huge selection of new Cadillac cars and certified used Cadillacs, and the professional, haggle free experience. The team was friendly and made the whole process feel effortless – if happiness had a location on Google Maps, it would be here. I left feeling confident about my future Cadillac CT5 and will definitely return for service at the Cadillac service center. Highly recommend.

maritza was very helpful and welcoming everything expected from a luxury specialist! ask for her recommend her 100%!

Thrives with down payment. Didn't discount from price what I gave them.

I was impressed by the knowledgeable staff, the wide selection of new Cadillac cars, and the truly professional, haggle‑free buying experience. The team at Blackstone Cadillac was friendly and made everything feel easy and enjoyable. Highly recommend if you’re looking for a reputable Cadillac dealership.

Maritza and ihab was great and 5/5 stars - each star for customer care, product quality, atmosphere, speed, and value. I found the staff at Blackstone Cadillac extremely knowledgeable and they offered a great selection of new Cadillac cars. The whole experience was professional friendly.

I was impressed by how friendly the staff at Blackstone Cadillac were. From the moment I walked in, they greeted me warmly, answered all my questions about the new Cadillac cars, and made me feel comfortable throughout the visit. Ben was super chill, went the extra mile, literally. Highly recommended.

I recently visited Blackstone Cadillac and was impressed by the knowledgeable staff, the great selection of new Cadillac cars and certified used models, and the hassle‑free haggle‑free buying process. Everyone was professional and friendly, answered all my questions about the Cadillac CT5, and made me feel comfortable throughout. I highly recommend this dealership if you’re looking for a reliable Cadillac dealership near me.

Outstanding knowledgeable, friendly, courteous, wonderful experience Melissa Torres was outstanding young lady

Maritza was our salesperson she was great amazing job ! Really enjoyed our purchase family friendly!!

I had the best experience at Blackstone Cadillac! I was helped by a gentleman named Mo who made the whole process easy and understandable. He was incredibly knowledgeable and helped me understand the features of the car I was considering. I appreciated the professional and friendly atmosphere, and the fact that nobody tried to haggle me, the price was clear and fair. I left feeling confident in my purchase and will definitely return for service. Ask for Mo!

I love mo! The guy made my visit easy and enjoyable I never thought buying car would be this flawless.if you ever need a car ask for MO

Drove my CT5V Blackwing to this dealer. Salesperson saw me pull up in it. My bumper to bumper warranty ends in 8 months so I’m debating keeping it and looking at extending the warranty, or trading it in for a new one. I haven’t sat inside the refresh and am not sure how I feel about the new interior because I haven’t experienced it in person. Salesperson said the Deep Ocean CT5V Blackwing sitting in their showroom was too special to unlock. I reiterated I was not looking to drive it, I just wanted to see ... Read More

Full review text opened.

Google - Jun 16, 2026

Drove my CT5V Blackwing to this dealer. Salesperson saw me pull up in it. My bumper to bumper warranty ends in 8 months so I’m debating keeping it and looking at extending the warranty, or trading it in for a new one. I haven’t sat inside the refresh and am not sure how I feel about the new interior because I haven’t experienced it in person. Salesperson said the Deep Ocean CT5V Blackwing sitting in their showroom was too special to unlock. I reiterated I was not looking to drive it, I just wanted to see the interior. I own one. He was in his car a few parking spots when I parked. But no, apparently this dealership won’t even let you sit inside a newer version of the vehicle you own and drive up in. What a joke. I guess I’ll be traveling for my next purchase. Cadillac makes some amazing vehicles, but the dealership experiences are beyond horrible. Saves yourself the hassle and go to another dealer, or just buy a different brand!!!!

Last Saturday I have an appointment for a simple oil change when arriving I’m not even greeted for 15 minutes. The after being sent across the parking lot to the Cadillac room I wait for 2 1/2 hours. I decide to see what’s the holdup and was told oh they’re bringing it right up. I then stand for awhile and decide to get a seat in the Chevy waiting room where I wait another 1/2 hour. In talking too a couple other guys they had been there even longer. This company needs to understand that people’s time is important and ... Read More

Full review text opened.

Google - Jun 16, 2026

Last Saturday I have an appointment for a simple oil change when arriving I’m not even greeted for 15 minutes. The after being sent across the parking lot to the Cadillac room I wait for 2 1/2 hours. I decide to see what’s the holdup and was told oh they’re bringing it right up. I then stand for awhile and decide to get a seat in the Chevy waiting room where I wait another 1/2 hour. In talking too a couple other guys they had been there even longer. This company needs to understand that people’s time is important and they are not the cheapest all they have going is service.

Thank you Habibi & Guy for your service. I really love my car and the dedication you guys showed on my purchase. I’m very excited on this new journey and your support means a lot. Thank you for such a smooth purchase. As well as thank you Carlos for all information provided for my vehicle. Would highly recommend to work with these guys 100% on all your purchases !

From the moment I walked in, the staff at Blackstone Cadillac were incredibly friendly and professional. They answered all of my questions with knowledgeable detail, and the selection of new Cadillac cars was impressive—I could easily compare the CT4 and the Escalade. The buying process was completely haggle free, which made the experience stress‑free. I left feeling confident and satisfied with my purchase. Highly recommend this dealership.

Great doing hassle free business with Ben. In and out in 1 1/2 hrs

Maritza was my sales rep 5/5 stars – the staff at Blackstone Cadillac were incredibly knowledgeable and friendly. The selection of new Cadillac cars was impressive, especially the Cadillac CT5 and the electric Cadillac Lyriq. Everyone was professional and there was no haggling at all – just a straightforward, haggle free experience. I felt truly taken care of and will definitely return to their Cadillac service center.

I had a great experience at Blackstone Cadillac. The staff were very knowledgeable and friendly, and the selection of new Cadillac cars was impressive. The buying process was completely haggle free and professional. I felt confident about my Cadillac CT5 purchase and will definitely return.

I recently visited Blackstone Cadillac and was impressed by the knowledgeable staff, the wide selection, and the professional, haggle free approach. Everyone was friendly and answered all my questions without any pressure. I left feeling confident about the new Cadillac I chose and would recommend this dealership to anyone looking for a reliable car buying experience.

From the moment I arrived at Blackstone Cadillac the experience was seamless. The staff were incredibly knowledgeable and helped me explore a great selection of new cars, including a Dodge Charger that fit my needs perfectly. Everyone was professional and friendly, making the entire process feel relaxed and haggle free. I left feeling confident that I made the right choice and will definitely return for future service at the Cadillac service center.

I had a great experience at Blackstone Cadillac. The staff were incredibly knowledgeable and the selection of new Cadillac cars was impressive. Everything felt professional and haggle free, and the friendly atmosphere made the visit enjoyable. I’m excited to return here again for my next purchase.

Miguel was friendly and worked with my time also met my price range and got a newer truck fast and easy

I walked into Blackstone Cadillac unsure of what I wanted, but the team was incredibly knowledgeable and friendly. They offered a great selection of new Cadillac cars, including a few models I hadn’t even considered, and explained everything clearly without any pressure to haggle. The whole experience was professional and hassle free, and I left feeling confident that I had found the best Cadillac dealership near me.

I was nervous at first, but the staff at Blackstone Cadillac made me feel comfortable right away. Everyone was professional and friendly, and there was no pressure to haggle at all. They answered every question I had about the new Cadillac cars with clear and knowledgeable explanations. I left feeling confident about my purchase and will definitely return for service. Highly recommend this Cadillac dealership near me.

From the moment I walked in, everything was seamless. The staff were incredibly knowledgeable and answered all my questions about the new Cadillac cars. The selection was impressive, with several models on display including the Cadillac CT5 and the Escalade. I felt comfortable because the sales approach was completely haggle free and professional. Everyone was friendly and made the buying experience enjoyable. I will definitely recommend Blackstone Cadillac to anyone looking for a Cadillac dealership near me.

My experience with Blackstone Cadillac was okay on day of purchase, everything went well other than forcing a VIN Etch guard fee that is listed as optional. I bought a used escalade that ended up having a non working tail light. Found out the very next day of sale and I informed dealership right away about issue. Used vehicles are "as is" but some safety features are required to be functional per California law including all lights. I asked them for help paying for tail light no response no nothing. After purchase and telling them my issue no ... Read More

Full review text opened.

Google - Mar 26, 2026

My experience with Blackstone Cadillac was okay on day of purchase, everything went well other than forcing a VIN Etch guard fee that is listed as optional. I bought a used escalade that ended up having a non working tail light. Found out the very next day of sale and I informed dealership right away about issue. Used vehicles are "as is" but some safety features are required to be functional per California law including all lights. I asked them for help paying for tail light no response no nothing. After purchase and telling them my issue no one reached out or bothered to ask, it's been over a week already. They already sold the vehicle so any issues after sale don't matter to them. If you buy a used vehicle from Blackstone Cadillac I advise you to check it very well so you're not in my situation. As obviously you cannot expect and help from dealership. Unfortunately my experience was not good over all and definitely not recommend or will go back to this dealership again. Picture below to assure this was a legit purchase/issue.

Our experience with Blackstone Cadillac was disappointing from start to finish and involved repeated dishonesty, financial harm, and unethical behavior. In December 2025, my husband and I went to Blackstone Cadillac to purchase a 2026 Cadillac VISTIQ through a Clean Air Program that provides incentives for retiring a gas vehicle. We were upfront that I would be financing through my own bank. Once the dealership learned this, the tone and treatment immediately changed. I was told that in order to hold the vehicle and prevent it from being sold, I needed to obtain a check from my bank before December 31. I did ... Read More

Full review text opened.

Google - Jan 28, 2026

Our experience with Blackstone Cadillac was disappointing from start to finish and involved repeated dishonesty, financial harm, and unethical behavior. In December 2025, my husband and I went to Blackstone Cadillac to purchase a 2026 Cadillac VISTIQ through a Clean Air Program that provides incentives for retiring a gas vehicle. We were upfront that I would be financing through my own bank. Once the dealership learned this, the tone and treatment immediately changed. I was told that in order to hold the vehicle and prevent it from being sold, I needed to obtain a check from my bank before December 31. I did exactly that. When I returned with the check, I was suddenly told it was no longer needed and that the dealership would hold the vehicle until the program’s check arrived. I was explicitly promised the vehicle would not be sold. That promise was a lie. Two weeks later, after the program check had been sent, I was contacted and told the vehicle was ready—only to then be told it supposedly had mechanical issues and needed to be replaced. Because I already had a loan for the original vehicle, I had to return to my bank and cancel the check, accruing interest charges in the process. We later discovered the truth: the dealership (and General Manager)sold the vehicle to meet a quota. The “mechanical issue” explanation was false and a clear attempt to cover up the sale. Despite this breach of trust, we gave Blackstone Cadillac another chance after staff apologized. The replacement vehicle was brought in from San Francisco, and we proceeded with the purchase. As a result of the dealership’s actions, we were forced to open a new loan, losing a promotional interest rate we had secured and ending up with a higher rate through no fault of our own. We finalized the purchase on January 16, 2026, expecting at least a functioning new vehicle. Instead, multiple service warning lights came on during the drive home. The vehicle was immediately returned for service and has now been in their possession for over a week while they “wait for parts.” We have not been able to enjoy our brand-new vehicle at all. To make matters even worse, one of Blackstone Cadillac’s employees posted a fake review using my phone. I was told I was simply signing into my account to sync the Cadillac app, only to later discover a review had been submitted without my knowledge or consent. This is a serious breach of trust and deeply unethical. This dealership showed a complete lack of integrity. We were lied to, financially harmed, and manipulated throughout this process. Blackstone Cadillac had every opportunity to do the right thing and chose not to. I strongly caution anyone considering doing business here.

I am writing to express my significant disappointment with the service department at Blackstone Cadillac. I brought my 2020 Cadillac XT4, which has 110,000 miles, in for a transmission fluid flush. Due to the vehicle's mileage, the service department requested a test drive to assess the transmission's condition before proceeding with the flush. The technician reported no issues during the test drive. However, the technician then suggested removing the transmission pan to inspect for metal shavings, ensuring that a fluid flush would not adversely affect the transmission. Upon requesting a quote for this additional service, I was provided with an ... Read More

Full review text opened.

Google - Jan 7, 2026

I am writing to express my significant disappointment with the service department at Blackstone Cadillac. I brought my 2020 Cadillac XT4, which has 110,000 miles, in for a transmission fluid flush. Due to the vehicle's mileage, the service department requested a test drive to assess the transmission's condition before proceeding with the flush. The technician reported no issues during the test drive. However, the technician then suggested removing the transmission pan to inspect for metal shavings, ensuring that a fluid flush would not adversely affect the transmission. Upon requesting a quote for this additional service, I was provided with an estimate of $4,000 DOLLARS solely for the pan removal and filter. This figure strikes me as exceptionally high and unreasonable. My impression is that the service department may be reluctant to perform transmission-related services, even for a routine fluid flush.

Two months ago I ordered an Escalade from Blackstone Cadillac. At the time of the order the agreed price was MSRP. The vehicle arrived on December 9th. I received several telephone calls about paying for the SUV. I told them when the Escalade was complete with the wheels, trim etc. and the car was ready to drive off the lot I would come in and give them a check for full payment. I received a call from someone named GUY that the vehicle was going to be marked up an additional 1995.00 dollars. I told them that wasn't the agreed ... Read More

Full review text opened.

Google - Dec 12, 2025

Two months ago I ordered an Escalade from Blackstone Cadillac. At the time of the order the agreed price was MSRP. The vehicle arrived on December 9th. I received several telephone calls about paying for the SUV. I told them when the Escalade was complete with the wheels, trim etc. and the car was ready to drive off the lot I would come in and give them a check for full payment. I received a call from someone named GUY that the vehicle was going to be marked up an additional 1995.00 dollars. I told them that wasn't the agreed upon price. I went to the dealership and spoke with RJ on Tuesday. We finalized the price and he gave me a printout of the final price and I told him to call me when the car was ready to go. He said he would. I received a call from Alex Wednesday night demanding payment of the vehicle. Again I said I would write a check when the vehicle is ready for delivery. I left a message for the general manager (Art) today with no response from him. Late this afternoon I received a call from RJ stating the manager sold the Escalade to another person. I cannot believe I ordered a car, waited two months and Blackstone Cadillac sold the SUV from under me. They do not keep their agreement with customers. This dealership is money hungry, dishonest, not credible and harasses potential clients for money. No one in their right mind would write a check for $144,000.00 without seeing the finished product. I certainly would not recommend anyone doing business with any Blackstone Automotive Dealerships. Our family has done business with Cadillac and Chevrolet deanships in prior years, but unfortunately no more.

They scratched my 2026 Escalade Esv V!!!! I took it in to get the emblems swapped out for black emblems and they scratched it in multiple areas. Pic below is one are

I don’t recommend for couple of reasons 1- poor communication between their front office to sales person 2-sales person name Zack and his manager did not exceed the expectations to make us feel welcome about buying a vehicle 3-we planned a trip a day before and called a day before BUT when we got there 2/3 vehicles were available due to we wanted to see 3 of them and compare them. 4-vehicles were not presentable 5-overall we were ready to buy a vehicle but it appears o be that we weren’t priority But thank God when went across the stress ... Read More

Full review text opened.

Google - Nov 1, 2025

I don’t recommend for couple of reasons 1- poor communication between their front office to sales person 2-sales person name Zack and his manager did not exceed the expectations to make us feel welcome about buying a vehicle 3-we planned a trip a day before and called a day before BUT when we got there 2/3 vehicles were available due to we wanted to see 3 of them and compare them. 4-vehicles were not presentable 5-overall we were ready to buy a vehicle but it appears o be that we weren’t priority But thank God when went across the stress to Toyota and purchase a vehicle with no issues and felt very welcome about it

I will not be taking my 2024 CT4 back there again, I took it in for a software update off a recall. Before the update everything was perfect, after the locking system was totally a mess, Locked me out 3 times, you can not trust it to get out of the car without the key fob. Also it did something to my wifi signal and I spent 35 minutes with Onstar trying to fix it, they finally said it has to be a problem with the update and I would have to take it back to the dealer. I did this yesterday and ... Read More

Full review text opened.

DealerRater - Oct 31, 2025

I will not be taking my 2024 CT4 back there again, I took it in for a software update off a recall. Before the update everything was perfect, after the locking system was totally a mess, Locked me out 3 times, you can not trust it to get out of the car without the key fob. Also it did something to my wifi signal and I spent 35 minutes with Onstar trying to fix it, they finally said it has to be a problem with the update and I would have to take it back to the dealer. I did this yesterday and they determined I was nuts or a liar, according to their paperwork and there were no issues. I will not be returning to this dealership for any reason.

Read at DealerRater

They only offer auto service. They don’t offer free ride service to and from the dealership. I can’t believe that a Cadillac dealership isn’t required to provide ride serve or pickup service. Super dissatisfied.

I have the worst experience here.Made an appointment and showed up. They said we can’t see any appointment today. I gave the date and time when I called them to book the appointment. The lady said we haven’t received any call. Even though they have the recording line. They can check. It’s their fault, instead of correcting it, they make me come next week again. I can’t post it again so I’m editing the review to answer your reply. You guys forget to put in your system, that’s why you can’t see ... Read More

Full review text opened.

Google - Sep 24, 2025

I have the worst experience here.Made an appointment and showed up. They said we can’t see any appointment today. I gave the date and time when I called them to book the appointment. The lady said we haven’t received any call. Even though they have the recording line. They can check. It’s their fault, instead of correcting it, they make me come next week again. I can’t post it again so I’m editing the review to answer your reply. You guys forget to put in your system, that’s why you can’t see my appointment. I called you and had a conversation for 2 min with your staff member. She confirmed that my appointment is going to be at 11am on 24th of September. It’s your staff’s negligence.

My husband & I purchased our Cadillac Escalade from Blackstone Cadillac less than a month ago, and on our first roadtrip, it began leaking transmission fluid (a major fire hazard) and started smoking. We were over 6 hours from home, stranded with my family and children in the car. When I contacted the dealership where we bought the car (blackstone Cadillac), they refused to arrange for the vehicle to be shipped to a closer location for faster repairs (the closest dealership was 4 weeks out to diagnose the vehicle). They also would not cover the cost of a rental car so we ... Read More

Full review text opened.

Google - Aug 13, 2025

My husband & I purchased our Cadillac Escalade from Blackstone Cadillac less than a month ago, and on our first roadtrip, it began leaking transmission fluid (a major fire hazard) and started smoking. We were over 6 hours from home, stranded with my family and children in the car. When I contacted the dealership where we bought the car (blackstone Cadillac), they refused to arrange for the vehicle to be shipped to a closer location for faster repairs (the closest dealership was 4 weeks out to diagnose the vehicle). They also would not cover the cost of a rental car so we could get home. The complete lack of urgency or concern for our safety was shocking. Every person we were put on the phone with had a “not our problem” attitude. After playing phone tag with these people for hours, we were finally put into contact with the sales manager Joe Melo. We spoke with him several times — at first he seemed willing to help, then stopped calling us back & ultimately did not help us. To make matters worse, they never disclosed the car had been in an accident. Another mechanic took one look and, in less than five minutes, told us the entire back panel had been replaced. Which leads us to believe Alex Esquivel whom sold us this car already knew this & did not disclose it. It was also not included on the carfax. On top of that, the door lock cover was missing when we bought the Cadillac (even though it was shown in the online listing). It took them three weeks to send the replacement part — and when it finally arrived, it was painted the wrong color. This dealership sold us an unsafe car, had a dishonest listing, and zero customer care. When buying a vehicle, especially a luxury vehicle we expect exceptional customer service and support. We received none of that when my family was in distress about getting ourselves & children back home safely. Instead, we were left stranded, stressed, and unsupported. I would never recommend this dealership to anyone. If you want to spend thousands on a luxury car that’s unsafe, misrepresented, and sold by people who vanish when you need them most, this is the place. Otherwise, steer clear.

Art, and the service manager were very helpful. Helping my lady get her first vehicle. The help and assistance was top notch. Helped get us all the information needed, with all Details and upfront pricing. Was super nice and plenty of stock on lots. Update. I rarely leave negative reviews, but I feel it’s important to share my experience. The sales process was great. Everyone was friendly, helpful, and very attentive right up until the paperwork was signed. They also encouraged us to leave a 5-star Google review. Unfortunately, my experience changed completely after the sale. We drove off ... Read More

Full review text opened.

Google - Apr 28, 2025

Art, and the service manager were very helpful. Helping my lady get her first vehicle. The help and assistance was top notch. Helped get us all the information needed, with all Details and upfront pricing. Was super nice and plenty of stock on lots. Update. I rarely leave negative reviews, but I feel it’s important to share my experience. The sales process was great. Everyone was friendly, helpful, and very attentive right up until the paperwork was signed. They also encouraged us to leave a 5-star Google review. Unfortunately, my experience changed completely after the sale. We drove off with dealer fleet plates and were never given temporary tags. Nearly a year later, we were still trying to get answers about our registration, plates, and whether everything had been submitted correctly. We were even pulled over because of the situation and had to explain to the officer that we couldn’t get anyone at the dealership to return our calls or texts. Every time we contacted the dealership, we were told someone would call us back, but that never happened. About six months after purchasing the vehicle, we also noticed dull, faded paint around the driver’s door hinge. When I had the vehicle inspected, a body shop owner pointed out what appeared to be previous paintwork that was not done to a professional standard. They also noted uneven panel gaps around the hood, driver’s door, and front bumper, which raised additional concerns that the vehicle may have had prior body repairs. The vehicle history report showed no reported accidents, so discovering these issues was disappointing. We later returned to the dealership because our family had grown and we wanted to see what they could do on a trade-in. The salesperson did try to work up numbers, but nothing came of it. We also mentioned the issues we’d experienced after purchasing the vehicle, including the registration delays and our concerns about the paint and bodywork. It felt like those concerns were brushed aside rather than taken seriously. We left feeling like our business only mattered before the sale, not afterward. I do want to give credit where it’s due. We’ve had maintenance performed there and purchased an extended warranty, and every interaction with the service department has been pleasant. During one visit, when repairs were going to take a few hours, they were able to get us a loaner vehicle at the last minute, which made a huge difference since we had our family and newborn with us. Kudos to the service department for treating us well and making the experience as easy as possible. I’m giving 2 stars because, while the service department has earned my appreciation, my overall experience with the sales and post-sale support has been disappointing. The staff was genuinely pleasant during the buying process, but in my experience, the communication and customer care fell off significantly once the sale was complete. I expected better from a Cadillac dealership.

The service that i received was very disappointing. This dealership definitely left me the impression that this was a shady dealership. Would not recommend it

very poor service and communication. please be aware 🙁 we bought a new IQ and the customer service is so inconsistent

Great Ben was great to work with not use to no pressure made my buying experience super easy this was the day I bought the car it's been 4 months now and none of the promist work due at signing has been done tried numerous times to get it done no body cares at this dealership. This is just give future buyer's a heads up ( DON'T BUY FROM THIS DEALERSHIP) They do not honor any promist work and they write you of as soon as you sign on the dotted line.

Strictly reviewing/rating my overall dealership experience and not the car I purchased. I was in the market for a vehicle and Blackstone had what I wanted in stock. I reached out to a sales rep and Chance Cantu helped facilitate my purchase. Very nice guy and did everything to get the sale. I lived about 2 hours away from the dealership, about 120 miles so we communicated via email and text. Blackstone got me a better financing rate so for the most part things went smoothly. Now onto the issues I had. Chance drove the vehicle and delivered it to my ... Read More

Full review text opened.

Google - Apr 11, 2024

Strictly reviewing/rating my overall dealership experience and not the car I purchased. I was in the market for a vehicle and Blackstone had what I wanted in stock. I reached out to a sales rep and Chance Cantu helped facilitate my purchase. Very nice guy and did everything to get the sale. I lived about 2 hours away from the dealership, about 120 miles so we communicated via email and text. Blackstone got me a better financing rate so for the most part things went smoothly. Now onto the issues I had. Chance drove the vehicle and delivered it to my residence after i got home from work one evening. I appreciated that level of service. I was purchasing the car at MSRP with no added markup or dealer added options. When going over the paperwork, there was a line item snuck in there for a dealer added option of about $1000. I was not made aware of that, and Chance alluded to that dealer option being removed from the price. Bad on me for now crunching the numbers one final time before signing the purchase agreement, but they did get over me on that one. 1k that I wished i could get back. The second issue is that everything signed, all the paperwork was taken back to the dealership and i was left with nothing. Over a month had passed and I hadn't even been given a copy of my contract. I didn't know who my finance company was, I didn't know when my first bill was, registration card, etc. I called numerous times to Chance and he just became unresponsive after making the sale. I reached out to the finance department and eventually after 2-3 tries to them, they emailed me my documents. The level of service pre-sale is to be expected when buying a car at that price point (83k), upholding the Cadillac brand, values, and standards. The level of service after, I just didn't care for. Along with that feeling of being taken advantage of. Especially since I would have been a repeat customer. Honesty goes hand in hand with loyalty, and I try my best to separate my experience with a specific dealership/sales person to the vehicle brand. It's not fair to the brand that one of their dealerships made me feel this way, but also the dealership should be an extension/representation of the brand. Car dealership is just that. Until we can make direct purchases from the manufacture like Tesla, we have to really keep our guard up as there's an underlying agenda with dealers. They're trying to make a profit, and sometimes it's in a conniving, sneaky way. Just my experience...

After getting my car home from Fresno Cadillac noticed the license plate was placed on the vehicle crooked. I didn’t know I was purchasing Reviver plate that cost $599.

Thought we had worked out a deal with them but once we had an issue because of a bank error they had us bring the car back after a few days and refused to answer questions. Took our money to Lithia Hyundai the next day and got a 2024 Elantra.

I was out 4500 hundred dollars for repair not needed by Jeremiah and have the proof of this tried going through customer service no help so I got rid of the car

Tan in finance in completely unprofessional. Trying to take advantage of my mother who doesn’t know how it all works since I couldn’t go with her to do a simple lease buyout. I even called and spoke with him directly making an appointment, and refused to help her after she went there. Stay away from this place and definitely this so called finance manager tan.

The person i talked to is saying i cant test drive a car unless i purchase the car. I dont understand how they expect you to purchase a car without driving one.

Wow, I’ve had my Cadillac there for 2 weeks. They said it would be done today after speaking with them on Friday and today; came from Merced to Fresno just to wait until 5:45 for them to tell me it’s not ready. No compensation for the Uber back home! Ridiculous…Now the check engine light comes on and the fan. Then I spoke with Cadillac, absolutely a joke at Blackstone Cadillac. It should be called Kia, oh wait, they treat you way better. If you buy a Cadillac get it from anywhere but Blackstone Cadillac where you get treated like ... Read More

Full review text opened.

Google - Nov 15, 2022

Wow, I’ve had my Cadillac there for 2 weeks. They said it would be done today after speaking with them on Friday and today; came from Merced to Fresno just to wait until 5:45 for them to tell me it’s not ready. No compensation for the Uber back home! Ridiculous…Now the check engine light comes on and the fan. Then I spoke with Cadillac, absolutely a joke at Blackstone Cadillac. It should be called Kia, oh wait, they treat you way better. If you buy a Cadillac get it from anywhere but Blackstone Cadillac where you get treated like S..t!

The customer service here was the worse customer service i have ever had i have went multiple times to purchase brand new cars and i went somewhere else and they were so much nicer and not prejudice i recommend to go to beverly hills and we have multiple exotic cars but i feel like these people judge you by your appearance and color

Worst service ever. I wouldn’t recommend anybody to buy a car from here they are very rude and cocky !

Michael Cadillac Blackstone Bullard you will hear from me again trust me Bradley...

I am terribly disappointed by the money hungry new ownership and management of this dealership. They are asking for $10,000 - $20,000 markup on all vehicles and refuse to go down. These markups are at the dealer's discretion! I WAS a long time and committed customer but I will never go back! I have previously purchased 3 Cadillac's from them over the past 5 years, never again. They also insisted on only offering $10,000 under KBB value for my trade-in. I was able to locate a Cadillac dealership in Southern CA who refuse to place a markup on new Cadillacs! Also, Blackstone's ... Read More

Full review text opened.

Google - Aug 11, 2022

I am terribly disappointed by the money hungry new ownership and management of this dealership. They are asking for $10,000 - $20,000 markup on all vehicles and refuse to go down. These markups are at the dealer's discretion! I WAS a long time and committed customer but I will never go back! I have previously purchased 3 Cadillac's from them over the past 5 years, never again. They also insisted on only offering $10,000 under KBB value for my trade-in. I was able to locate a Cadillac dealership in Southern CA who refuse to place a markup on new Cadillacs! Also, Blackstone's service department is now terrible. It took them 3 days to identify why my engine light was coming on and another 3 days to fix the minor problem. I had to call the service department manager several times just to get an update. Luckily I have another vehicle, but if that was my only vehicle I would have had to walk to work! This new ownership is not from the valley and doesn't understand how important customer relationships are. Boo on you Blackstone Cadillac!

Absolutely the worst Cadillac dealership I have encountered. Receptionist was so rude! Will never go here Again!

They weren't very helpful in getting us a great deal especially with 10 grand down. And they wouldnt work with us on lowering the payment as we requested also the interest

Absolute horrible customer service absolutely no help whatsoever no salesman came up to me or anything during my time there They all just sit around twiddling their thumbs do not recommend this place and will not be back

As far as service goes, it was a ridiculous amount of wait time. I waited over 6 hours for no job to be performed on my vehicle. They were waiting on a Tech to determine an issue and I kept checking in, but nothing was done to the truck yet while I was in the waiting lobby. I texted the rep attending me, and he walked over pist when I asked for my vehicle saying to next time check in personally with him. It was the first time that I came to get service done here and unfortunately it wasn’t ... Read More

Full review text opened.

Google - Mar 15, 2022

As far as service goes, it was a ridiculous amount of wait time. I waited over 6 hours for no job to be performed on my vehicle. They were waiting on a Tech to determine an issue and I kept checking in, but nothing was done to the truck yet while I was in the waiting lobby. I texted the rep attending me, and he walked over pist when I asked for my vehicle saying to next time check in personally with him. It was the first time that I came to get service done here and unfortunately it wasn’t a pleasant experience.

The worst dealership that I have ever went 2 in my life

Never coming back with this dealership, 2.5 hours just for oil change?????

3rd time with the service dept. I guess it’s mandatory to have to wait 7 hours. Every time they say they have to finish the cars from the day before. Made the appointment 1 week in advance, I wish they would call the day before & say don’t bring the car until the afternoon.

Very unprofessional and don’t know what they are doing. The manager Andrew told me yeah don’t worry I will match the markup price with another dealership and after checking my credit twice. Said oh yeah I apologize but we have to give it for the price as it is. So now I have inquires on my credit and still no car. So I would not suggest going here and I would give this place a 0 star if possible. Very unprofessional. Wasted my 2 days.

High pressure, rude not very knowledgeable sales representatives

I visit on 02/04/2020 this is my second visit and they didn’t fix my issue and I told service department I want to talk your manager and they didn’t call the manager and they told me they can’t fix it.i put review 3 months ago and manger called me and I explane him and he told me when you visit next oil change we will fix it nobody listen to me either SO GUYS BE CAREFULL AND DON’T WASTE TIME THEY GUYS BECOME NICE WHEN THEY GUYS SOLD THE VEHICLE AND AFTER THEY DONT TAKE CARE OF ... Read More

Full review text opened.

Google - Feb 7, 2020

I visit on 02/04/2020 this is my second visit and they didn’t fix my issue and I told service department I want to talk your manager and they didn’t call the manager and they told me they can’t fix it.i put review 3 months ago and manger called me and I explane him and he told me when you visit next oil change we will fix it nobody listen to me either SO GUYS BE CAREFULL AND DON’T WASTE TIME THEY GUYS BECOME NICE WHEN THEY GUYS SOLD THE VEHICLE AND AFTER THEY DONT TAKE CARE OF ANYTHING

(Translated by Google) The customer service in the parts department is awful. (Original) La atención que le prestan al cliente en departamento de partes es horrible

The first time i brought my car in for an engine light and i told them about the touch screen and if the can confirm it was covered under my maxcare. when they finished my car he never checked on it and told me i could call them and find out. so i did and it was covered. so now i had to make another appointment. Took my car back in and they said they would have the part in two days. it took a full week to get the part. I called twice about it and never got a ... Read More

Full review text opened.

Google - Apr 3, 2019

The first time i brought my car in for an engine light and i told them about the touch screen and if the can confirm it was covered under my maxcare. when they finished my car he never checked on it and told me i could call them and find out. so i did and it was covered. so now i had to make another appointment. Took my car back in and they said they would have the part in two days. it took a full week to get the part. I called twice about it and never got a call back. I complained about never getting a call back and finally that afternoon i was called. When i took it in at 8am they estimated approximately 3hrs to complete. At 2pm i called in to find out what was going on and again they could not find my service guy. They finally gave me to the service manager and said i would be called back with an update. within minutes they called and said my car was ready. My point in all this is the lack of communication and not returning phone calls and keeping the owners up to date as to whats going on. Feel free to contact me if you have any questions.

If I could go back I’d never buy a car from here. Please anyone reading this.. do yourself a favor and DO NOT BUY A CAR FROM HERE. Once you have a problem with your vehicle no one wants to help and no one knows the answers to anything!! What a waste purchasing a warranty here WORSE PLACE EVER